Frequently Asked Questions (FAQS)Color Swatches and Color Matching?
We do the very best we can to display the colors available in our online color tiles. Please note however that these can vary slightly by computer screen and we do not guarantee their accuracy on screens so please use them for general color guidance only. Unlike graphic design on computers or Paint, heavy duty textiles are not an exact science and while our Cordura Nylon Suppliers are the best in the business each dye lot (batch of fabric they make) can vary slightly. As the months and years go by we purchase alot of fabric from our suppliers and it can vary slightly in shade. While it is to their tolerance it may not be 100 percent identical to a batch months or years ago. Our goal is to make the most durable products possible and slight variance in color will in no way affect the quality or durability of the product.
What is your warranty policy?
At Nittany Mountain Works (NMW,) we stand behind the quality of our craftsmanship 100%. If you ever encounter a quality issue with the sewing of your gear please contact us immediately and we will fix it right away. Our gear is hand made by real humans and humans, no matter how perfect, from time to time make mistakes and we accept that and will gladly fix our mistakes.
What is your return policy?
We do not offer returns on custom color items, nor on clearance/ discounted items. If returning a stock color item customer pays to have the item shipped back with tracking. If a custom fails to get tracking and the item can not be shown that it was returned to Nittany Mountain Works a return will not be issued. If the item comes back used, damaged, or otherwise not in like new condition a refund will not be issued.
Worn Out Gear
Even the highest quality gear will eventually wear out (it's protecting your from the abuse its taking) So we are not able to warranty normal wear and tear but we are happy to repair wear and tear at a reasonable charge. Because each piece of gear is hand made special to your order to your specifications, we are not able to accept returns based on changing of your mind after your get the product, dissatisfaction with colors or designs or unexpected life changes of customer. The item was sewn to your special color request and we are not able to resell to others.
How long will my order take?
All of our gear is made to order per your color request. After you order we will begin cutting and sewing at once, standard orders cut and sew in 1-1.5 weeks from date of payment. If you are need of the item quicker please send us an email to firstname.lastname@example.org and we can get a quote for expedited shipping for you right away. Please note CUSTOM orders can take up to 6-8 weeks for sewing we will provide timeline during initial quote.
Do you ship internationally?
We ship worldwide every day and love to do so. We can ship most items at a very reasonable rate anywhere in the world. We also have distributors that you can order from in many parts of the world. Please contact email@example.com with the products you are interested in and your shipping address and we can get a shipping quote for you.
Can I visit your workshop?
We are happy to show customers around our workshop so if you would like to pick up an order please let us know in your order and we can contact you to arrange pick up. We request all drop ins are made by appointment only as we are a sewing workshop and do not have a retail store with pre made products.
Where do you build your gear?
We build all of our hard goods in our workshop in the Appalachian mountains of Central Pennsylvania. We also partner with friends we have made over the years that run specialized workshops in Colorado, California and Minnesota to help us with clothing or certain items we can produce at a higher quality in their specialized workshops.
Where do you source your materials?
We purchase USA made Cordura Brand nylons for our gear. This is made in the USA a short distance from our east coast workshop. Small percentages of our materials may be imported when there is not a USA source available.
How do I become a retailer of Nittany Mountain Works Products?
Please email firstname.lastname@example.org with details of your retail establishment and we will get right back to you with info on products we have available for retailing in stores.